Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Ordered on November 30, 2019, in the mailbox put 03. 03.2020. 20 sticks, thin
Cats like it! Everything came quickly. Thank you.
It was 2 months. Sticks do not smell, but the cat went crazy and on the floor 10 minutes rolling.
The goods arrived quickly and sent quickly. Sticks are small, but there are many. Kittens with them are played, and the cat is a little bit gnawed.
It was almost a month. Just packed in a postal bag, do not smell anything. Cat plays))
Acts exciting, begins to play with a wand.
Kith zasiniv!!! Douruyz all palikkoyu Poki is not rozgriz I povnyustyu, I did not lose it from her))) oblonnyu all Poki Griz))) sposterigati Bulo fun. I smell pals just dim. To Lviv passed more than the city ukrposhtoyu.
Walked for a long time, our cat does not work, but these sticks won it) Thanks, take it here
my cat love it !!
Thanks to the store, the sticks received, the cat really liked)
The goods went a month. I would like the sticks themselves to be packed in some sealed bag. After all, the animal bites them and eats a little. But in general liked. Correspond to the description. The truth is, the cat wanted to scratch more about them, not snag. (maybe just the cat is so strange). It was only when they took the stick in their hands. And thanks to the store put not 15 pieces, but 16. Trifle and still Nice
My cats are delighted :))) Thanks! Delivery about 3 weeks :) the store put on the thing more) trifle, but nice
Product like the pictures, congratulated the store, delivery on date and well packed correct measurements my kittens love
Delivery time within the deadline, comes well wrapped. Although at first glance they look like normal sticks I have to try the aver cats that look like them, jejej. There are extra sticks.
Our cat madly liked these sticks, the track is tracked
I haven't seen that in a while! The cat almost went crazy with delight!! And she at me a person fastidious))
As narazie all is super. Cat very interested.
The order before St. Petersburg was 1,5 months. Cat liked mint sticks
Cats are happy and oddly enough, but the dog!)) sticks in the kit 20, small, but enough for a long time, a little less than a month to Moscow.
It came to the Lipetsk region for 2 weeks. It is a pity that the store did not pack them. Just threw it in the parcel.
Effect is the cat like
Ordered 14.10 put in your inbox 27.11. I have two cats, and they both love it. Sticks mint them very much. Running Around for me as the. Only show stick they right there and мурчат and bite it. Good thing. Seller recommend.
My cats may broken, they are loving this . For hours
Goods come shipping Ukrpochta for two weeks. Seller is very nice and responsible. Would recommend. Goods and cats are very satisfied. AND it's easy to say. looking at them and their behavior laugh to tears. all super. would recommend, and goods and store.
The goods took a long time, two months. I do not know what these sticks are processed or from what plants they are, but the effect on cats they produce is amazing