Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
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Everything is OK, the cat has torn apart for a week, and so everything is beautiful
Everything is super, the cat is happy
Not tracked (
The product corresponds to the description. Seller recommend. Delivery two months.
Everything corresponds to the description, the cat liked
The order was made 21. 11.2019. The order jump notification came on 11.01.2020 (the track was not tracked). I ordered from the store a glove for combing and 3 toys. Everything came in safety, neat. As stated by the seller. A cat with a kitten is delighted with toys I will order from you more
My cat is delighted with the toy. Inside a bell and when I hear ya know we put it to play.
All Super, all whole, store Thank you very much
Everything is fine, I was afraid that our mail delivery will break the wand, but no everything came in whole in Peter.
Nice
Good thing: and stick you can chew and mouse полизать. Only a splinter can be put, very smoothly sanded wand. Cat liked it.
OMG. MY TWO CATS LIVE LOVE THESE TOYS!!! THEY ARE MADE REALLY WELL AND SHIPPING WAS REALLY FAST. THANK YOU SELLER.,,,
Excellent toys for both cat and milking dog. came quickly. I recommend
Delivery three weeks to Peter. The cat took 20 minutes to spread the toy... Now mouse separately, stick with elastic band separately. So even better)))
The toy is good, but for inactive cats, for my cat has torn it apart on the 3rd day, and there is no wolf left
The toy is good, the kitten likes it, spread it, the bell rings. The track was not tracked, it was about a month. Came the one that was ordered. We are happy
TOP Toy. Cat look forward total. The processing right and Shipping/Delivery has about 3 Weeks used.
The cat really liked it. Cool toy
My cat loves this toy! Its so fun for the pet yet easy for you to use doesn’t need any effort. The rubber makes it even nicer coz its elastic. Recommended will be buying more of these!