Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
While everything is fine, the cat is happy, the hostess too, the rest is in the process of operation
Perfectly packed. Cats, I think, like to eat and drink from it. The food has not yet been thrown.
Good bowls, cat is happy))
SUPER!
The feeder came whole, all as in the description, only a little with black spots. Washed with a white melamine sponge. Attention, the bowls themselves in the black plaque! Especially on the reverse side. The sponge was coal black, although before that I washed bowls of soap. The raid is hard to wipe off and can not be seen until you rub it with a sponge. I ordered one feeder, so there is nothing to compare with, whether there is such on others, but I advise you to thoroughly wash the bowls before using.
The parcel came in two weeks, before Kazan. I advise the store and the goods.
Good
Fully corresponds to the description and photo! Sent quickly!
Great recommend
Many thanks, very cool misochki, seals have already updated. Good Goods and the store quickly worked.
Odorless, everything came in intact. Packed very well. The cup is excellent, now nothing falls on the floor! The store answered the messages, with the condition that ordered on the day of sales, came quickly.
Everything is perfectly packed, delivery is very fast! The only thing that the color is dull than in the photo and so everything is super. Thank you store packed very well
A bowl of cats mastered, comfortable, fallen pieces of food remain on the edge of the bowl, not on the floor, already ordered a second, I would like the same single, I have five cats. I recommend, the bowl is comfortable. Thank you to the store.
Everything is fine, on my monitor the color was different pink, got gently apricot, even liked it better, thank you!!!
The parcel came quickly, courier to the door. Half-bet with bowls, just like in the description. I liked it. Animals too
Very satisfied! Beautiful colour, great packaging and very fast shipping
Note that in shallow version cup small, diameter 11 cm. For food goes, and water is not enough. Not taken into account. Otherwise all good. Color match.
Like most come a little crumpled in tip, more like the picture.
Chic tray
It came quickly. But the color is slightly different. Cat while his ignorite