Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Delivery is standard, going very easily, the cat liked
Cool homack! Going very easily and conveniently) the cat all day with it does not slazila)
My window is unfortunately too small to hold the hammock in its entirety but my cat still appreciated. Received in France in a little more than 2 weeks.
Excellent hanging bed. Very solid and easy to assemble. My cat will love it more when the work is done. He already loves her. Excellent store.
Cool thing, the cat weighs almost 6 kg), keeps well
Easy But cash though now it watch if they like to my cats, is strongman and the suckers looks like they will put up, truth is that it is best than expected
My cat loves this!!! Have never seen her take to anything like this product!!!
Was ordered without a box, came in whole. Going easily, attached well.
Exactly as described and in pictures. Easy to set up and the cat immediately used it and enjoyed it. Thanks!
Arrived quickly, packed in a cool blown bag, quickly and intuitively going to squatted on the window. Let's see how it will hold off in a month another
Fast shipping! Cats immediately appreciated the hammock. Let's see how they will lie there.
Ordered 11.11, Moscow through Orenburg arrived 09.12. Fast enough. Track tracked. The bed is good, the suction cups are even, tied tightly. Let's see how they show themselves in operation. Cats have not yet appreciated-outside the window is dark, there is nothing to look at. The store put a gift toy fish. Thank you very much!
Received in 3 weeks in its original box. The store has included a gift (toy fish). Easy to mount and looks tough (cat hasn't used it yet)
I'm very happy. Goods as described. I would recommend.
Hold up well, bought not to look at the size in the description, it was more than we needed but tube a sawed the 4 cm, stretched fabric and poured so that all OK, holds even 2 cat. It Is A Pity that tube telescopic and the way to store SAN technology does not find such. One disadvantage is still there: the fabric will not be защепливается by inside (the one that is close to the window) because slipping under weight had to sew.
probably the fastest shipping I've ever experience on this site yet... I'm impressed thank you
Super item. Cat happy
My cat love it. It’s sturdy. My cat is 6kgs. Quick shipment.
Ordered 24.10.2019, received 2.11.2019. The thing is cool-3 cats are delighted. Withstands their fat carcasses. Have to order another similar beauty, as for this fight. There was not a box, but something better given the degree of protection.