Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
The parcel was 3 weeks before Krasnoyarsk. The upper part is a little clogged, but I think it will straighten out over time. The store put a gift that sooo pleased! I recommend the seller definitely. 10 s⭐I bet!
my cat is very big and fit good in item. recommend!
Everything is great! The order has arrived super fast and it's exactly as described. Has a soft cushion inside. Looks amazing! The cat loves it. Also looks nice in the interior design. Recommending it very much!
The house came for a month, quite strong, cute, inside there is a pillow-bed. The cat loved right away, climbed right away, only put it. Plus a gift is a claw cutter.
The goods are ordered 04.01.2020, delivered by an e-mail 07.03.2020. A little litter on both sides, but I think it straightens. There is a mattress, the store put scissors for cutting claws, thanks to him for this gift.
Received in 13 days fast in France very well packaged, beautiful beefy felt, closure to open and clean interior (just cushion bought because the one received too thin) color identical to the photo, recommends the store and gives 5 stars
People house Super!!! Seller advise!!!
It really good and Thanks for the gift All my cats love it ❤️
Everything is great, and even put pokarochek for which special thanks
Exelant items, my cat still prefers plastic bag, idiot
The house came a whole, not crumpled, for 2 weeks in Moscow. Our ass got in right away. I recommend! At US in stores exactly the same cost 2500 R.
The house is great! Easily assembled and disassembled, light, large-would fit even 2 cats. Truth I thought the pillow would be thicker and softer, but not scary. The cat immediately "dived" into the house and fell apart there. In general, we are happy!
Super! Everything came very quickly and in excellent condition. As a gift was a scratching post. Thank you, we are happy and our cat too!)
Real autumn cool House, absolutely everything, like the picture, keeps perfect shape, large, but not huge cat perfect fit, and by the way house cat very like.
Great House! The cat immediately fell in love with him. Delivery by courier to the house. As a gift scissors for cutting claws. I recommend! Unpacking in my Instagram @ Anna _ _ Bure
The house is very good, came very quickly not crumpled, whole. Also the store put a gift to the claw cutter. Seller recommend
Excellent house, claws as a gift. Delivery by courier for 7 days to Siberia, directly to the house, no dents.
Came well packed, whole and smooth, easy to assemble. The material is dense. Cat Like liked
Kotya immediately appreciated the house and climbed to sleep, now does not get out! So we are very satisfied! The only thing, a cushion that inside well is very thin and more like a rag, but this question is easily solved)
Perfect foremost nicely something deformed But well