Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://furrification.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
A nice litter for the kitty, all as described earlier in the reviews... Kotusia little appreciated, older while against
Is OK
Perfect
The parcel came to Kazakhstan Pavlodar for a month. The pillow inside is removed, the cover is on the lock. The cat has not yet appreciated, then I will add a review))
The pillow is wonderful! But the cat decided that she does not need a pillow)
The couch reached 18 days, was tracked to the place of delivery, ordered a pink-blue, sent a gray. But not critical. Very soft. Material plush. As a gift put a hairpin. For an error, the store offered a discount in the next order. I highly recommend
The house is a miracle, I really liked and cat, soft, pleasant to the touch and at the same time keeps the shape, the store put a very cute collar with a bow as a gift, our cat is now a gentleman :)
Very soft bed, she would sleep on it. Material as plush. The lining is a little rustle, from which my six kilogram cat was scared and bounced from it, like a mountain goat))) but then it seemed to sniff and norms. The lining is unfastened on the lock, can be washed. Packed in a cellophane bag, and the top post bag and all. To buy I recommend, we have such loungers you can buy at least 2 times more expensive.
The bed of m'yagenka, it's a pity kit does not want to sleep, I sit here for an hour to collect
A little pushed and took a smaller size than Wanted (L by 10 cm more) but like a kitten somehow sat down and sleeps already in a new place!))
Before Kiev, the goods yshov trishki more than 2 cities, ale cat was like the new lounger.
Fast shipping. Great product. Put a collar as a gift. Thanks to the store.
Excellent sofa koteykam)). Only with the size was mistaken, took M and are not enough for my horses. The parcel came very quickly, and a gift in the form of a brush of garlic found. Thank you!
Cool cat bed. Soft, and beautiful) I hope the kitty will like it!
Everything corresponds to the description, cats are satisfied, owners too, the parcel was about 3 weeks. Seller recommend!
The cat was happy but early, other applicants too are. Size M only for small cats like me (2.5 kg)
Excellent lounger for my cat, liked it at once, the cat almost 6 kg capacity was excellent! Fast shipping! Purchase is happy!
if your cat is adult takie L size. like you can see my puss lives it. 5/5
Beautiful dog bed for my Sfinksa Love them Mięciutkie, cieplutkie Recommend 100% salesman
Friends, it is better to take L. I took M, only-only, there is no space to fall apart))